Zymo Restaurant (Refoods Ltd.) – Privacy Policy

Zymo Restaurant ("Zymo," "we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us online or in person, or participate in our offers, events, and promotions.

By using our website or submitting your information to us, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you choose to provide, including:

• Name, email address, phone number
• Reservation or event booking details
• Contact forms, newsletter sign-ups, and contest entries
• Payment details (processed securely by third-party providers; we do not store credit card numbers)
• Feedback, reviews, or survey responses

1.2 Information Collected Automatically

When you visit our website or digital platforms, we may automatically collect:

• IP address, browser type, device information
• Cookies and tracking data
• Pages viewed, time spent on site, click behaviour

1.3 Information From Third Parties

We may receive information from:

• Meta/Facebook Lead Ads and Instagram forms
• Reservation platforms
• Delivery services (e.g., Uber Eats, SkipTheDishes)
• Payment processors
• Analytics tools

These third parties operate under their own privacy policies.

2. How We Use Your Information

We use collected information to:

• Process reservations, orders, and event bookings
• Communicate with you about your inquiry or request
• Send updates, promotions, and newsletters (only if you opt in)
• Improve our menu, operations, and customer experience
• Manage contests, giveaways, and marketing campaigns
• Enhance website performance and user engagement
• Comply with legal and regulatory requirements

3. Marketing Communications

3.1 Optional Opt-In

You will receive promotional emails, SMS messages, or newsletters only if you choose to opt in.

3.2 Right to Unsubscribe

You can unsubscribe at any time by:

• Clicking "Unsubscribe" in any email
• Replying STOP to SMS messages
• Contacting us directly at zymorestaurant@gmail.com

Unsubscribing does not affect essential service-related messages such as reservation confirmations.

4. How We Share Your Information

We do not sell your personal information.

We may share data only with trusted service providers who support our business, such as:

• Email and marketing platforms
• Reservation and event management tools
• Payment processors
• Website hosting services
• Analytics providers (e.g., Google Analytics)

These partners are required to protect your data and use it only for the purposes we specify.

We may also disclose information:

• To comply with legal obligations
• To protect the safety, rights, or property of Zymo, our customers, or others

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Improve website functionality
• Analyze user behaviour
• Personalize content
• Support advertising and remarketing efforts

You can manage or disable cookies in your browser settings. Some website features may not function properly without them.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of electronic storage or transmission is completely secure.

8. Your Rights (Canada / Alberta)

You may have the right to:

• Access the information we hold about you
• Request corrections or updates
• Request deletion of your information (where applicable)
• Withdraw consent to marketing communications
• Ask for details about how your information is used

To exercise these rights, contact us at zymorestaurant@gmail.com.

9. Children's Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will delete it promptly.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or content.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.

Updated versions will be posted on our website with a new "Last updated" date.

12. Contact Us